Cancellation Policy

Terms and conditions for appointment bookings


To book an appointment

Search for available appointments by specialty, service or specialist in our online booking and book what’s most convenient for you.
All specialists have unfortunately not listed their appointments to be booked online, so in case you have trouble finding one suitable for you please give us a call 09 1620 570. You can also book appointments on the phone.

NB! For surgeries that require anesthetics or staying overnight, and for customers with HUCH Service Vouchers or Payment engagements, please book by phone 09 1620 570, check the opening hours here.

To change/rebook and cancel an appointment

You can easily manage your online made bookings on the webpage My bookings In order to use the service you need your booking number and personal identification number.

It is free of charge to change and cancel as long as the appointment is cancelled at the latest one weekday in advance (Monday appointments to be cancelled on Friday). For no-show appointments or during the same day cancelled appointment, operation and surgery we withhold the right to charge for according to current pricing policy.

Please note that appointments for the current day must be cancelled or changed by phone 09 1620 570, check the opening hours here.

To cancel a surgery or operation

It is free of charge to cancel as long as the surgery or operation is cancelled at the latest one week in advance. Please note that cancellation must be done by phone at weekdays between 9 am till 15 pm to number 09 1620 600.
If the cancellation is not made by instructions Eira hospital will charge 50 % of total invoice. Different times in case of illness contact Eira's in-patient unit by phone 09 1620 200.


It is most convenient to book any further tests or inspections at the receptions, since it assures you of how your treatment will proceed. Our personnel are happy to make the appointment for you!