Cancellation Policy

Terms and conditions for appointment bookings

The appointment can be cancelled or changed by phone 09 1620 570 or via My Appointments page (online bookings).
An appointment can’t be cancelled by email.
Cancellation less than 24 hours before the appointment can only be done by calling 09 1620 570.
Check the opening hours here.

It is free of charge to cancel as long as the appointment is cancelled at the latest one weekday in advance (Monday appointments to be cancelled on Friday). For no-show appointments or during the same day cancelled appointment, operation and surgery we withhold the right to charge for according to current pricing policy.