cancellation policy

It is free of charge to cancel as long as the appointment is cancelled at the latest one weekday in advance (Monday appointments to be cancelled on Friday). For no-show appointments or during the same day cancelled appointment, operation and surgery we withhold the right to charge for according to current pricing policy.  

The appointment can be cancelled via web page My appointments with Booking number and Personal identification number or by calling 09 1620 570 during opening hours.

Please note that appointments for today only can be cancelled or changed by calling, 09 1620 570.